Coronavirus Update - Search Room Services

NRS is pleased to be welcoming customers back to our search rooms. Whilst recognising most Covid restrictions have now converted to guidance, we still retain some essential safety measures to ensure a safe environment for staff and visitors. Please see our Safe Visit Agreement, updated 4th May 2022, for details.

Any customer wishing to visit the ScotlandsPeople search room can use our online seat booking system - click here to find out more.

We are open strictly by appointment only.

Other on-site services remain closed, but customers may continue to order certificates using the ‘Certificates and copies’ tab, Monday to Friday between 9am and 4.30pm (excluding public holidays).  We have removed our priority ordering channel and collection option.  We will do our best to complete orders as soon as we can however this may not be within our usual timescales.

As always we will continue to respond to online enquiries but we may not be able to give as full or as complete answers as usual.  Further information on the status of our services is available here.