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Technical help

If you have a technical problem that is not covered by our help and guidance pages, please check what we are working on before reporting an issue. Please note we are unable to provide advice or support on your personal IT setup or configuration.

If you need help with searching for records or understanding them, try our research guides, or contact us using the form below. We aim to respond to your enquiry within three working days.

Please note we are unable to give personal advice regarding genealogical enquiries or to carry out research on your behalf.

If you are enquiring about booking a seat in one of our search rooms, you must choose the relevant Seat Booking option from the Category drop-down list below.