The NRS Customer Survey has now closed.

 

National Records of Scotland (NRS) today launches a survey to seek customer views on its services and products.

 

The online survey covers a wide range of our public-facing services – from Statistics customer services and Extract services to the Historical and Legal search rooms and ScotlandsPeople centre and website.

 

Paul Lowe, Chief Executive of National Records of Scotland, said:

 

"This is the first time we have conducted such a significant survey, seeking customer views on the diverse range of public services we offer. NRS are committed to improving the customer experience, the results of this survey will help us shape how we improve and develop our services for the future.

"I’d encourage anyone who accesses NRS services, either physically or digitally and those who do so both regularly or for the first time, to get involved and share your feedback."

 

The survey is being carried out by Progressive Partnership on behalf of NRS from 20 March to 5 April 2019.