If you have a technical problem that is not covered by our help and guidance pages, please check what we are working on before reporting an issue. Please note we are unable to provide advice or support on your personal IT setup or configuration.
If you need help with searching for records or understanding them, try our research guides, or contact us using the form below. We aim to respond to your enquiry within three working days.
Please note we are unable to give personal advice regarding genealogical enquiries or to carry out research on your behalf.
Following the Covid-19/Coronavirus outbreak, our online certificate ordering service for urgent requests is only available on the website from 9.00 am to 4.30 pm each day, Monday to Friday. You will not be able to order a certificate out with these times or on public holidays when our offices are closed - these dates can be viewed here.
Due to the very high level of demand for urgent certificates, and the limited service we are able to provide at this time, our normal target despatch time of 15 working days may not always be met. This is also the reason why our priority service is not available.
We will continue to respond to online enquiries but we may not be able to give as full or as complete answers as usual. Further information is available here.
If you are enquiring about booking a seat in one of our search rooms, you must choose the Seat Bookings option from the Category drop-down list below.