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We aim to respond to your enquiry within 24 normal working hours.

Please note we are unable to give personal advice regarding genealogical enquiries. You'll find further information in our Help & Other Resources section.

If referring to a particular record, please include detailed information regarding the image(s)/page(s) in question (names, dates,which records you were searching etc) and, if at all relevant, the account you were using when the problem arose if not your own. Please include the GROS Data reference if you have this, in particular the relevant year. If you do not provide this information there may well be a delay in your query being answered.

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